Tim Gilroy – Agency Principal

Tim has been Full Cycle’s agency principal since inception in 2003. Tim enjoys motorcycling, American history, and baseball. “I enjoy knowing the Full Cycle Insurance team is able to help so many clients with their insurance needs. As one of the owners of the agency, I hope that our clients will consider recommending us to their friends and family. However, when any client is unable to recommend us, I invite him/her to contact me. Mistakes do sometimes occur, and we can only improve our shortcomings when they are shared with us.”

Hollie Robinson – Agency Manager

Hollie is originally from Idaho. If you ask her for a fun fact about her birth state she will say, “The entire state is one area code – imagine my confusion when I moved to CA.” She has been with the Full Cycle organization since 2003. Hollie has earned her CISR designation. She enjoys painting, drawing, yoga, golf, and spending time with her children.

Marlen Soto – Agent – Motorcycle Insurance Specialist

Marlen has more than 6 years of experience in the insurance industry and has been a bilingual agent for Full Cycle Insurance since 2016. In her spare time, she enjoys reading mystery novels, watching football, and hiking.

Aubrey Lamb – Marketing Coordinator and Customer Support

Aubrey joined the Full Cycle team in 2017 and has been handling customer care and marketing since then. She has her bachelor’s degree in cultural communications and she enjoys camping, 4-wheeling, wakeboarding, and fishing with her husband and children.

Jordan Wells – Auto & Home Insurance Specialist

Jordan has had extensive insurance industry training; which includes how to educate customers in order to best protect their assets. She has been educating and helping Full Cycle Insurance clients since 2017. She enjoys being with her family, trying new things, and going on date nights. After work, she enjoys winding down by cleaning her house, spending time with her boys, and indulging in a few minutes of “me” time.

Melody Jones – Customer Service Representative/Retention

Melody has been a customer service representative and retention specialist here at Full Cycle Insurance since 2017. She enjoys cooking, baking, playing with her Corgi Boone and spending time with her husband.

Brenda Luna – Customer Service Representative

Brenda has been a customer service representative for Full Cycle insurance since January 2018. When she is not hard at work, she is writing poetry and spending time with her boyfriend, sisters and daughters. She is also a Cowboys fan.

Makaela Kerr- Customer Service Representative

Makaela is originally from Kansas. She has been in the insurance industry for over a year and has been with Full Cycle Insurance since June of 2019. She enjoys going to concerts and festivals with her friends and boyfriend. She also loves spending time with her fat cat Mazie who is 14 pounds!